Money Back Guarantee Policy
Effective as of March 10, 2024
We stand behind the quality and effectiveness of our RateTap products. If for any reason you are not satisfied with your purchase, we offer a 30-day money-back guarantee from the date of delivery.
To qualify for a refund:
- Notify us of your intent to return the RateTap product within 30 days of delivery.
- Ensure the product is in its original condition, unused, and in its original packaging.
- Return the product to us, following our return instructions provided upon request.
Upon receiving the returned product:
- We will inspect the item to ensure it meets the return criteria.
- Once approved, we will issue a full refund of the purchase price, excluding any shipping fees, within 7-10 business days.
Please note:
- Customers are responsible for return shipping costs.
- Refunds will be issued using the original payment method.
- This money-back guarantee applies only to purchases made directly through RateTap's official website. Products purchased from authorized retailers are subject to their respective return policies.
- Any products returned damaged or not in their original condition may be subject to a partial refund or rejection.
At RateTap, we are committed to ensuring your satisfaction with our products. If you have any questions or concerns about our money-back guarantee policy, please contact our customer service team for assistance.