Shipping Policy

Effective as of March 10, 2024

Welcome to RateTap! This Shipping Policy details the terms and conditions governing the shipment of products ordered from our website. By making a purchase and utilizing our services, you agree to adhere to the terms outlined herein.

Order Processing and Shipment:

  1. We process all orders within 4 days of payment verification. Please note that orders are not processed or shipped on weekends or holidays. During peak seasons or promotional periods, additional processing time may be required.
  2. Once your order is processed and shipped, we'll send a tracking number via email or the communication method provided at checkout.
  3. While we strive to keep all products in stock, if an item is unavailable for immediate shipment, we'll promptly notify you with an estimated restocking date or offer a suitable alternative.
  4. RateTap is not liable for delays or damages caused by shipping carriers or other unforeseen circumstances beyond our control.

Shipping Methods and Delivery Time:

  1. We provide various shipping options including standard, express, and others specified during checkout. Estimated delivery times are provided during checkout based on destination and selected shipping method.
  2. Please note delivery times are approximate and may vary due to factors such as destination, customs clearance, weather, and unforeseen circumstances.
  3. Any delivery date or time provided is an estimate and not guaranteed. We are not responsible for delays or damages resulting from late deliveries.

Shipping Rates and Fees:

  1. Shipping rates and fees are calculated based on weight, size, destination, and chosen shipping method. Applicable charges will be displayed during checkout.
  2. Customers are responsible for additional fees such as customs duties, taxes, or import charges imposed by the destination country, collected at the time of delivery.

Shipping Restrictions:

  1. If your country is not listed during checkout, we cannot fulfill orders to that location at this time.
  2. Certain products may be subject to shipping restrictions or regulations based on item nature or destination. We comply with all applicable laws and reserve the right to cancel orders violating restrictions.

Order Tracking:

  1. Upon shipment, you'll receive a tracking number and instructions to monitor your package's status and location.
  2. For tracking assistance, please contact our customer support team.

Lost or Damaged Packages:

  1. If your package is lost or damaged during transit, contact us promptly for investigation and resolution.
  2. Inspect packages upon delivery and note any visible damage with delivery personnel.

For Returns, Exchanges, and Refunds: Please refer to our Return Policy.